Refund policy

At MTS Electronics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

• Returns are accepted within the eligible return period from the date of delivery.
• Products must be unused, in their original condition, and returned with all original packaging, accessories, manuals, and invoices.
• A valid proof of purchase (invoice or order confirmation) is required for all return requests.
• Products showing signs of misuse, physical damage, or unauthorized repairs are not eligible for return.

Return Period

• Customers may request a return within 7 days of receiving their order.
• If a product is damaged, defective, or malfunctioning upon delivery, it must be reported within 24 hours of receiving the product.
• Requests received after the return period may only be considered if covered under the manufacturer's warranty.

Return Process

• Contact our Customer Support Team before returning any product.
• Share your order number, product details, and the reason for the return.
• Our support team will provide complete return instructions.
• Unauthorized returns may not be accepted.

Return Shipping

• If the return is due to a change of mind or a non-defective product, the customer is responsible for the return shipping charges.
• We recommend using a trackable courier service to ensure the product reaches us safely.
• If the return is due to a defective product, wrong item, or our shipping error, MTS Electronics will bear the return shipping cost.

Refund Options

After receiving and inspecting the returned product:

• If approved, the refund will be processed through the original payment method.
• Customers may also choose:
  • Store Credit
  • Product Exchange (subject to stock availability)

Refund Processing Time

• Refunds are processed within 7–10 business days after the returned item has been inspected and approved.
• The time required for the refund to appear in your account depends on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or mishandling.
• Products returned without original packaging or accessories.
• Products marked as Non-Returnable at the time of purchase.
• Products with physical damage caused after delivery.

Customer Support

If you have any questions regarding returns or refunds, please contact us.

MTS Electronics
📞 +92 3250288885
🕒 Customer Support Hours: Monday – Saturday, 11:00 AM – 10:00 PM

We are committed to providing a smooth and hassle-free shopping experience. Thank you for choosing MTS Electronics.